At Cheeriva™, customer satisfaction is our priority. We want every purchase to feel simple, secure, and worry-free.
This Return & Refund Policy explains the conditions, process, and requirements for returning products, requesting exchanges, and receiving refunds.
1. Return Period & Eligibility
We accept return requests within 30 days after your order has been delivered.
To qualify for a return, the product must meet the following conditions:
✔ The item must be unused and in its original condition
✔ The product must include original packaging and accessories
✔ The item must not show signs of damage, wear, or misuse
✔ Proof of purchase must be provided
Returns that do not meet these requirements may not be accepted.
2. How to Request a Return
To begin a return process, please contact our customer support team:
Please include:
- Order number
- Product details
- Reason for return
- Photos or additional information if needed
Once your request has been reviewed and approved, our team will provide return instructions and any required shipping details.
⚠️ Please do not send products back before receiving return authorization. Unauthorized returns may not be processed.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If you receive:
❌ A damaged product
❌ A defective item
❌ The wrong product
Please contact us as soon as possible with supporting details.
Our team will review the issue and work with you to provide an appropriate solution, including replacement or other available options.
4. Items Not Eligible for Return
Certain products may not qualify for returns due to safety, hygiene, or product conditions.
Non-returnable items may include:
- Used household products
- Items damaged through improper use
- Personalized or customized products
- Products without original packaging
- Clearance or final-sale items
- Gift cards
If you are uncertain whether your item qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you would like to exchange an item, we recommend the following process:
- Request a return for the original product
- Wait for return approval and inspection
- Place a new order for the replacement item
This helps ensure you receive the correct product as quickly as possible.
6. Refund Process
Once your returned item has been received and inspected, we will send you a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to your original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time to complete the transaction
If you have not received your refund after the processing period, please contact us:
7. Return Shipping Information
Return instructions must be provided by Cheeriva™ before sending any product back.
Please contact our customer service team first to receive the correct return process and shipping information.
8. Customer Support
If you have questions about returns, refunds, or order assistance, our team is here to help.
Customer Support Email:
service@cheeriva.com
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)
Thank you for choosing Cheeriva™.
We are committed to providing thoughtfully designed products and a reliable customer experience from purchase to post-order support.