Contact

Business & Contact Information

Who Operates Cheeriva™

Cheeriva™ is operated by the legal business identified below. We provide these details so customers can clearly understand who is responsible for this store and how to contact us regarding products, orders, shipping, returns, refunds, or other customer service matters.

Legal Company Name
Hangzhou Huanyuejia Network Technology Co., Ltd.
Brand
Cheeriva™
Business Address
Room 218, Building 25, Xiaoya, Jiangdong Village, Hezhuang Subdistrict, Qiantang District, Hangzhou City, Zhejiang Province
Legal Representative / Owner
Hu Juanjuan
Business Hours
24 Hours a Day, 7 Days a Week
Customer Service Phone
Customer Support Email
Brand Ownership
Cheeriva™ is owned by Hangzhou Huanyuejia Network Technology Co., Ltd.
Contact Cheeriva™

Need Assistance? We’re Easy to Reach.

Whether you have a product question, need help with an order, want shipping information, or need assistance after delivery, you can contact Cheeriva™ using the channels below.

Email Support

Email is recommended for detailed product questions, order requests, shipping concerns, returns, refunds, and after-sales assistance.

service@cheeriva.com

Phone Contact

You may also use the number below for general customer service and order-related questions.

+86 75782360857

Business Hours

Our business operates throughout the week. Customer inquiries are reviewed according to the details and nature of each request.

24 Hours a Day, 7 Days a Week

How Cheeriva™ Can Assist

Customer service is available for questions that may arise before or after a purchase.

We can help clarify product information, review order-related concerns, explain shipping or return procedures, and assist when an item arrives damaged, defective, incorrect, or otherwise requires additional review.

Providing your order number and relevant details can help us better understand your request.

Areas We Can Help With

Product Information Ask about product features, specifications, compatibility, setup, or general use.
Order Assistance Contact us regarding an existing order or purchase-related question.
Shipping & Tracking Ask about tracking, delivery estimates, delays, or shipping concerns.
Returns & Refunds Contact us for return authorization, return instructions, or questions about an eligible refund.
Damaged or Incorrect Items Tell us if an item arrives damaged, defective, incorrect, or materially different from the item ordered.

Contacting Us About an Existing Order

Providing relevant order information can help our team identify your purchase and understand the issue more efficiently.

Order Number Include the Cheeriva™ order number associated with your purchase.
Product & Request Details Tell us which product your request concerns and briefly explain what assistance you need.
Supporting Photos or Video For damaged, defective, or incorrect items, clear photos or video may help us evaluate the issue.

Important Information About Returns

Please do not automatically send returns to the business address displayed at the top of this page. That address identifies the legal company operating Cheeriva™ and may not be the return warehouse for your order. Before sending any product back, contact service@cheeriva.com and follow the applicable Return & Refund Policy. If your return is approved, we will provide the appropriate return instructions and destination.

Business Hours

Cheeriva™ operates seven days a week. You may send us an email or use the contact information on this page whenever you need to submit a question or request.

24 Hours a Day, 7 Days a Week

How Requests Are Reviewed

We aim to review customer inquiries based on the information provided and the nature of the request. Certain matters may require order information, tracking details, photographs, video, or other supporting information before an appropriate next step can be determined.

Contact Cheeriva™

For product questions, order assistance, shipping concerns, return or refund questions, or after-sales support, contact us at service@cheeriva.com or use the customer service phone number shown above.

Cheeriva™ — Clear Information. Accessible Support.